Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 28 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer
When returning the item, please ensure that the item is still in its original packaging and condition that we have sent the item to you. If we believe the item is not in a suitable condition when received, we will charge a £15 cleaning fee.
Please note - this information is for the purchase made from www.maisonthreads.com website, not any of our physical retail stores.
If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you an exchange or refund which will exclude postage costs.
Please allow up to 14 days for this to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
Returns can only be carried out if you return your order to Customer Services at the below returns address.
If you have any issues with returning your items please email firstname.lastname@example.org quoting your order number, name, items you wish to return and reason for return.
All mailed returns should be sent to the following address:
RETURN DELIVERY CHARGES
Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
FAULTY OR INCORRECT ITEMS
All our items are inspected before dispatch, however, should you receive an incorrect item please contact us and send the item(s) back to us at the returns address in an unworn condition in its original packaging within 14 days of receipt.
Unfortunately, we will not accept any returns that have been worn, used or are soiled or damaged. We can also not accept returns of items as faulty if they have not been treated as instructed in the garment care label.
After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.
Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.
If your card has expired or has been declined we will arrange for another method of payment.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know.
If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.
Your UK statutory rights are not affected by our returns policy.